Shipping

All orders are shipped using USPS Priority Mail with tracking and insurance. Shipping within the US is a flat rate of $10, $20 for Canada, and $30 for all other international destinations. Please allow 5-10 business days for your order to ship, as all items are handmade to order. You will receive a confirmation email with tracking when your order ships.

For international orders, duties and import taxes are determined by the customs agency within the destination country and are not included in the total at check out. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. 

For rush domestic and international orders, please contact info@rachelquinn.com before placing your order and we'll arrange the best shipping method to suit your needs.  


Returns & Exchanges

Items purchased on rachelquinn.com may be exchanged within 5 days of receipt for an item of equal or lesser value or for a credit towards a future purchase. Merchandise must be returned unworn, in its original packaging, and with the receipt. We are not responsible for returns lost or damaged in transit, please carefully pack your return items securely and use a shipping method with tracking and insurance.

Please note, all sale items and custom orders are final sale.


Repairs

We stand behind our craftsmanship and will repair all Rachel Quinn jewelry. Each repair is reviewed on a case by case basis. Unless damage is due to defects in craftsmanship, repairs are subject to a reasonable fee. The buyer is responsible for all repair costs, including shipping.  For more information, please send us an email at info@rachelquinn.com


Jewelry Care

Jewelry is delicate and should be treated with care. To extend the life of your jewelry, remove before exercising, bathing, and housework. Always put your jewelry on as a final touch, after applying make up, scents, lotions, and styling hair.

To clean your piece, we recommend using a soft jewelry polishing cloth, such as a Sunshine Cloth, to remove tarnish and keep sterling silver and 14K gold pieces clean and bright. Please note that blackened sterling silver jewelry need only to be cleaned with soap and water using a soft cloth as jewelry cleaner will remove the black finish. 

Pearls are especially delicate and need special care. Only use jewelry cleaners labeled as safe for pearls. After wearing your pearls, simply wipe them off with a soft, clean cloth. Keep your pearl jewelry separate from other jewelry when storing them in your jewelry box or traveling as they can be easily scratched.

Taking these precautions will help ensure the longevity of your jewels. If you have any questions or concerns, please contact us at info@rachelquinn.com